frequently asked questions

How do I search for a video?

Get your footage search started by going to our Browse Videos page, and selecting from over 100 categories. Rather than trying to cover all subject matter, Synthetick specialises in niche subject areas (for example: Communication, Networking, Nature, Celebrations) - therefore this website does not have a keyword search function. As our collection continues to grow and become more diverse, we will look at implementing a search feature in the future.

How do I purchase a video?

When you have found a video that you would like to purchase, check its details and select the size you require, depending on your project requirements. When you click on one of the purchase links, you will be re-directed to the same video at one of the agencies who represent Synthetick's stock footage: either Shutterstock.com or Pond5.com. Pricing varies between the two agencies, so we have carefully chosen the links on this website in order to ensure that you get the best price for each of the available sizes. You will need to register with Pond5 or Shutterstock (if you haven't already done so) in order to buy the video. If you have any problems with purchasing or downloading a video from Shutterstock please contact their helpful customer service team: Shutterstock Help or if you have any problems purchasing or downloading a video from Pond5 please contact their helpful customer service team: Pond5 Help

How do I "like" a video, or comment on a video?

You can share and like our videos via the social media links on each video's details page. You can also visit Synthetick's YouTube channel to comment or like a video.

Can I download a free comp version to try before I buy?

Yes you can. You need to click on one of the purchase links, which will take you to the same video at one of the agencies who represent Synthetick's stock footage: either Shutterstock.com or Pond5.com. On Shutterstock, click on the "Download Comp" link under the video, and on Pond5, click on the "Download a Preview" link below the video.

Why is it that the videos can only be purchased from Shutterstock or Pond5, instead of being sold directly by this website?

Synthetick enjoys a good working relationship with Shutterstock and Pond5, both of whom are large and well-respected stock footage agencies with the necessary resources and infrastructure to store all of our videos at full resolution, and make them available for immediate download. Shutterstock and Pond5 also have the legal teams to ensure that our footage is used in accordance with the license terms. Therefore, at this stage we have no plans to add Cart functionality to this website.

What are the technical specs of your videos?

You can either purchase our videos from Pond5 or Shutterstock. All of our Pond5 videos are in Quicktime (.mov) format, compressed with the Photo-JPEG codec at 95% quality (or in a few cases slightly less than 95% quality in order to reduce file size). All of our Shutterstock videos are also in Quicktime (.mov) format, most are compressed with the Photo-JPEG codec at 95% quality, however the Shutterstock 4K videos have been converted to the Motion-JPEG codec.

I have a problem playing back or editing a video that I purchased.

If you bought the video from Shutterstock, please contact their helpful customer service team: Shutterstock Help or if you bought the video from Pond5, please contact their helpful customer service team: Pond5 Help

What is the licensing agreement for your footage?

Synthetick's stock video clips are sold under a Royalty-free License. "Royalty-free" is a type of license for copyrighted intellectual property, such as images and video. The license allows you to use the content for multiple applications in multiple media, without having to pay a royalty for each use; you pay just once. And you can use the video worldwide and without time limits. This means that you can use the file in just about any creative or commercial context.

If you are purchasing the video via Pond5's website, please see the Pond5 License Agreement or if you are purchasing the video via Shutterstock's website, please see the Shutterstock Standard License Agreement and the Shutterstock comparison between Standard and Enhanced Licenses. (The Shutterstock Standard License Agreement lets you use videos for unlimited viewership provided your video production budget is under US$10,000. The Enhanced License offers you no limit on video production budget.) Please take the time to familiarise yourself with these agreements, as there are a few restrictions on use, including (but not limited to):
The license is assigned only to you, the purchaser of the video, and you may not give or sell the video to someone else to use in their productions.
You may not distribute the video in a library or a reusable template, or in any way that makes it possible for others to extract it and use it for their own purposes.
If the video contains a recognisable person or recognisable property, you may not use that video in a context that is is pornographic, obscene, infringing, defamatory, or is reasonably likely to bring that person or property into disrepute.

Are your videos that show recognisable people fully cleared for commercial use?

Yes, all our videos that contain recognisable people have been "model-released" and are fully cleared for commercial use. Please note that you may not use these videos in a context that is is pornographic, obscene, infringing, defamatory, or is reasonably likely to bring that person into disrepute.

Are you able to make me a custom version of one of your animations?

Occasionally we get e-mails from customers who would like a modified version of one of our animations, for example a change of color-scheme. Depending on the complexity of the modifications, and on how busy we are with other projects, we may be able to help you. However sometimes the types of changes that the customer is seeking are not possible, or are outside the customer's budget, because of the way the original animation was constructed. You can contact us at info@synthetick.com with your specific request and if we think that the modifications are possible then we can provide you with a quote for the work involved.

Should I credit Synthetick in my production?

If your video budget is over US$10,000 and you are purchasing the video content via Shutterstock's Enhanced License then you should include a credit to "Synthetick/Shutterstock," Otherwise, you are under no obligation to credit Synthetick, but we would encourage you to do so!

I used your video in my production, would you like to know about it?

Yes we would love to hear how you used our videos! Please e-mail us at info@synthetick.com

The videos on this website are not working.

This website has been tested on a wide range of browsers and devices. If video playback is not working, the most likely reason is that you are using an old browser that requires Flash to play the videos, and you do not have Flash installed. On most browsers Flash is not required, however if you are using an old browser (including Internet Explorer 8 and earlier, Safari 5 and earlier on Windows, Safari 4 and earlier on Mac) and you don't have Flash, then please download Flash. If you are experiencing playback issues with other browsers and devices, you may have found a bug in our website so please email info@synthetick.com and let us know your system configuration and playback problem.

Popup video windows are not working on a mobile device.

You may have noticed that on your desktop computer when you move your mouse over the thumbnail images in a footage category (or in Related Videos), the video will play in a pop-up window. (And when you browse videos on a tablet, the pop-up video windows appear when you tap on the thumbnail images.) So how come there are no pop-up videos on a phone or other small screen device? We have had to disable pop-up videos on small screens because they were taking up too much screen space (or not fitting on the screen). Also, on iPhones and iPods, videos always open in a standalone player, therefore it was not possible to have them playing inside pop-up windows. The website is still 100% usable without the pop-up videos - just tap a thumbnail image to go directly to the details page for that video, where you will be able to view the video.

Popup video windows are not working on a desktop browser.

You may have noticed that on another browser, when you move your mouse over the thumbnail images in a footage category (or in Related Videos), the video will play in a pop-up window. (And when you browse videos on a tablet, the pop-up video windows appear when you tap on the thumbnail images.) So how come there are no pop-up videos on your current browser? The pop-up videos are working on all modern browsers, however we have had to disable pop-up videos on some old browsers due to compatibility issues. Specifically, we have disabled pop-up videos on Internet Explorer 8 and earlier on Windows, Safari 4 and earlier on Mac, the native Android Browser version 4.3 and earlier, all browsers running on Android 2.3 and earlier, and on all browsers running on iOS 3 and earlier, due to these configurations being too old to cope with the pop-up code. We have also currently disabled pop-up videos on Android devices running Firefox due to a random crashing problem which requires further testing. The website is still 100% usable without the pop-up videos - just click or tap a thumbnail image to go directly to the details page for that video, where you will be able to view the video. We recommend you upgrade your browser for the full experience!

I found a broken link, typo or other bug on this website.

If you think you may have found a bug in our website so please email info@synthetick.com and let us know your system configuration and the nature of the problem.

My question was not answered above.

Please email info@synthetick.com and we will be happy to assist you.
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